About Us
EpiAnalytics, Inc. provides smart contact center analytics to improve customer service and technical support Business Processes and performance. Our on-demand application is an analytical approach to managing and improving the effectiveness, quality and overall experience provided by a contact center. The solution is integrated to help salesforce.com Service & Support (Call Center) users reduce operational costs by increasing First Contact Resolution.
Best of all, our leading edge technology delivers an extremely high amount of value, quickly and painlessly. As an on-demand service fully integrated with salesforce.com, we require no IT involvement. With just one click you can download our application from AppExchange and it begins learning immediately and continues to learn over time. Our proprietary continuous learning processes ensure that your analytic models remain fresh while eliminating the need for expensive statisticians, mathematicians and linguists.