About Us

EpiAnalytics contact center early warning and text analytics solutions enable companies to improve customer service and operational efficiencies.  Our easy to use on-demand software transforms customer comments and feedback into valuable insight that can be utilized across your organization and to power your business processes in real-time. 

Our solutions have been developed though years of working with operational and customer feedback executives leveraging the latest advances in text analytics.  Our easy to use solutions deliver the fastest, highest accuracy solution in the industry. 

Ease of Use

EpiAnalytics solutions offer integration with major call center software platforms and open-API’s ensures that virtually any contact center can take advantage of EpiAnalytics solutions.  Now you can harness our leading edge technology quickly and easily requiring little or no IT involvement.  Our proprietary self-learning algorithms and industry specific reports ensure that your analytic models remain fresh while eliminating the need for expensive statisticians, mathematicians and linguists.

Return On Investment

When you utilize EpiAnalytics solutions you are guaranteed to receive a quantifiable Return on Investment.  Whether your business objective is to increase call center efficiencies, identify problem issues before they spiral out of control, or generate actionable business intelligence to help make the right decisions EpiAnalytics text analytics products are designed for your needs. 
EpiAnalytics is allows you to consistently harness the voice of your customers as a reliable business tool to help lower operating costs, create and maintain your competitive advantage, and develop a deeper understanding of your most valuable asset – your customers.

Industry Experience

EpiAnalytics is your trusted contact center analytics partner.  Our partner network and consultative staff work extensively with contact center and voice of the customer executives and as a result we are constantly refining our analytics best practices and intelligence deliverables.