EpiAnalytics partners with leading software and service firms to provide comprehensive business solutions that enhance and extend contact center efficiency. We commit substantial resources to support each partner, including products, training, marketing, professional services, development support, and field sales engagement.
EpiAnalytics is a proud member/partner of the following leading industry associations:
EpiAnalytics is an AppExchange ISV partner. Salesforce.com is the market and technology leader in on-demand business services. Through AppExchange, salesforce.com's on-demand platform, EpiAnalytics allows clients and partners to deploy our solution quickly and easily, with built-in customization and integration into the Salesforce suite to meet their unique business needs.
EpiAnalytics is a Microsoft Independent Solutions Vendor (ISV), providing software solutions using Microsoft Technology. The company has considerable experience using Microsoft Technologies and has Microsoft Certified Professionals on staff.
EpiAnalytics is a Rackspace (NYSE: RAX) Partner which allows us to leverages the expert support and management of mission-critical IT environments and infrastructures. Rackspace provides Fanatical SupportŪ taking the day-to-day burdens that bog down IT department, so EpiAnalytics and out clients can focus on the important things. That means that our clients will enjoy expertly managed support 24x7x365.
inContact is the leading provider of cloud-based, on demand call center software solutions, and the only company to pair a software offering with network connectivity. inContact provides contact routing and agent optimization solutions to help customers reduce the cost and improve the quality of every customer interaction. The inContact platform includes ACD software with skills-based routing, IVR with speech recognition, CTI capabilities, reporting, work force optimization, eLearning, call center agent hiring and customer feedback measurement tools.
ExactTarget is a global Software as a Service (SaaS) leader that powers all types of interactive marketing messages - from targeted email marketing, mobile marketing, social media marketing and landing page marketing - through a single Interactive Marketing Hub. The company's our mission to deliver business results for clients - from small businesses to large enterprises.
ePerformax is a contact center established through a partnership formed between Performance Consulting Group of the U.S. and Transnational Diversified Group (TDG) of the Philippines. As one of the first contact centers to venture into the Philippines in 2002, the company provides U.S. based businesses with offshore outsourcing services. The company's operations in Makati City and Cebu City have over 3,000 agents providing inbound customer service, technical support, email, chat, third-party call quality monitoring, data collection, data verification and back office processing services for Fortune 500 companies.
Astadia helps companies improve customer lifecycle management in marketing, sales, and customer service. As the ITX (Cloud Transformation) innovator, the company delivers strategic analysis, operational design, technology deployment, and ongoing support for companies moving IT infrastructure or applications to the Cloud. The company specializes in salesforce.com implementations and its certified technology experts and process improvement consultants have delivered thousands of solutions in more than 30 countries.
akaCRM is a professional services firm which provides comprehensive services for salesforce.com and the Force.com cloud platform. The company offers consulting, system implementation and training for leading salesforce.com partner-based solutions. The company is focused on providing solutions that improve the results of our clients' relationships with their constituent audiences including prospects, customers, partners, suppliers and employees.
Fusion Monarch is an incubator for good ideas to become great through the design, development and management of scalable online solutions. The company offers rule.fm, an on-demand process and content management solution making online business more productive.
EpiAnalytics is an active member of the Web Analytics Association (WAA). Founded in 2005, the Web Analytics Association is a non-profit professional organization dedicated to promoting the understanding of web analytics through education, advocacy, standards, research and technology. Founded by web analytics industry leaders, the mission of the association is to unite and foster the interests of practitioners, vendors, consultants and educators who use, sell, install, implement, consult, teach or train in the field of web analytics.