SmartCase™ is a contact center business intelligence and process automation solution. This real-time, integrated, text analytics technology automatically identifies the reason why a customer is contacting an organization. SmartCase provides a management tool your company can use to actively reduce costs and intelligence for strategic decision making you need to make informed customer-focused decisions.
The SmartCase automation technology replaces and augments manual agent efforts. Specific benefits include:
Whether a customer has a problem or presents an opportunity, EpiAnalytics makes sure that the right corporate stakeholder quickly receives the information.
Calculating the Return on Investment is quick and easy, here is a sample of what our clients have been able to achieve with SmartCase:
Global contact center organizations use SmartCase to enhance manual reading and routing: with precise analytics and real-time automation ensuring that agents work smarter not harder.