What we do

 

Some of the world's leading B-to-B and B-to-C companies use EpiAnalytics solutions to optimize their Customer Service and Support Operations.


EpiAnalytics is a click-n-play solution that easily integrates with Service and Support Business Processes.  The technology is designed for organizations that use salesforce.com for:

EpiAnalytics’ Technology provides Clients with:

  • Fast and Easy Set Up and Deployment
  • Integration with Existing Service and Support Business Processes
  • Reduced Operational Costs, and
  • Sustainable Competitive Advantage through world-class Support Experiences

EpiAnalytics is the one application companies need to automatically optimize Customer Service and Support operations. The solution provides the following Customer Service and Support Benefits:
Cost Reduction

  • Increased First Contact Resolution routing the right support request to the right agent for fast response.
  • Reduced Agent Handle Time
  • Reduced Response Time
  • Reduced Contact Center Volume through Automated Response

Revenue

  • Reduce Attrition
  • Route Sales Opportunities

Staff

  • Reduce the number of Agents needed to meet SLA’s
  • Increase Agent Efficiency

Corporate

  • Reduce Corporate Risks

Headquartered in San Diego, California, the world’s leading “analytics hub,” the company fields a team of professionals with expertise in on-demand software, text categorization, and artificial intelligence.   EpiAnalytics’ solution provides analytics and routing that seamlessly integrates with an organizations service and support business processes.