INCREASE YOUR BOTTOM LINE
Relationships with your business customers are so valuable that you need to listen to everything they have to say. EpiAnalytics AI helps you identify the key drivers of loyalty from the multiple contacts you have with your customers. Now you can listen to your customer’s business managers, each with their own levels of buying influence, and deliver better customer experiences to each decision-maker.
Leverage customer data to enhance customer loyalty and reduce churn by ensuring that your company practices, representatives, and fees, provide the best experience for your business customers.
DEEPER CALL ANALYTICS
Call recordings, agent notes, and support requests are the major source of customer feedback in your Call Center. Now you can enhance your call management processes by applying EpiAnalytics Conversational AI, text analytics and sentiment scoring to your call recordings to identify crucial customer insights. Analyze hundreds of calls simultaneously to quickly identify high priority emerging issues, product suggestions and monitor areas of customer satisfaction. Make regulatory and legal compliance easier by storing and querying your customer data for violations and early warning indicators.
ANALYZE ALL CUSTOMER FEEDBACK
Analyze and manage all complaints and customer feedback stored in your CRM, in your surveys, on forums and social media, to identify patterns and make data-driven decisions.
EARLY WARNING SOLUTIONS
Continuously analyze all customer feedback to quickly spot emerging regulatory issues and correct defective processes before they become prevalent.
INCREASE OPERATIONAL EFFICIENCIES
Embedded Natural Language Processing (NLP) will systematically reduce the time and resources needed to analyze customer feedback in emails, call notes, and surveys. Quickly identify the root cause of emerging issues. Combining structured data into your analytics you measure the performance of business units, geographical regions, particular stores, and products.