Business-to-Business

Increase your value to business customers

Understand Your Customers

Relationships with your business customers are so valuable that you need to listen to every bit of feedback they provide.  EpiAnalytics customer feedback analytics helps you identify the key drivers of loyalty from the multiple contacts within each of your customers.   Now you listen to influencers, and day-to-day managers, each with their own levels of buying influence, and deliver better customer experiences to each decision-maker.

REDUCE CHURN

Leverage customer feedback to enhance customer loyalty and reduce churn by ensuring that your company practices, representatives, and fees, provide the best experience for your business customers.

ANALYZE ALL CUSTOMER FEEDBACK

Analyze and manage all open-ended complaints and customer feedback stored in your CRM, in your surveys, on forums and social media, to identify patterns and make data-driven decisions.

EARLY WARNING SOLUTIONS

Continuously analyze all customer feedback to quickly spot emerging regulatory issues and correct defective processes before they become prevalent. 

INCREASE OPERATIONAL EFFICIENCIES

Embedded Natural Language Processing (NLP) will systematically reduce the time and resources needed to analyze customer feedback in emails, call notes, and surveys.   Quickly identify the root cause of emerging issues.   Combining structured data into your analytics you measure the performance of business units, geographical regions, particular stores, and products.