Case Studies

 
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Higher Education: AI Solutions That Maximize Student Success

Using Artificial Intelligence and Machine Learning to Maximize Student Success - See how a top public university is using artificial intelligence (AI), natural language processing (NLP) and machine learning technology to improve its retention and graduation rates, by ensuring at-risk students receive the attention they need to achieve academic success.

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Automotive: Voice-To-Text Analytics

Reducing Missed Sales Opportunities with Voice-to-Text Analytics - Watch this video to find out how EpiAnalytics and CallRevu are working together to enable dealers to maximize appointments, optimize the sales and service experience, and quickly identify “at-risk” customers using voice-to-text analytics.

 
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Contact Center Process Automation

Improving the Customer Experience through Text Analytics and Automation – Check out how one global organization is using text analytics and real-time automation to streamline its contact center’s email triage to reduce manual case reading and enhance routing, allowing its agents to focus more on customer care.

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Community / Retail

Driving Better Bottom Lines through Employee Engagement - Read how one Fortune 50 company used EpiAnalytics TextBI and saved close to $800,000 in a matter of hours using text analytics to detect an issue that its employees reported through their online community platform.