Monitor customer and employee community health
Community platform applications let you connect, communicate and collaborate with employees and customers. Your communities drive large amounts of open-ended feedback from your most engaged customers and employees helping you grow your business. This unfiltered customer feedback and deep dialogue fosters sustained loyalty.
Trapped inside all the open-ended feedback in your community is the validated data you need to better engage and serve your customers. EpiAnalytics integration with Salesforce.com Community, Jive, Yammer, and others, means you can analyze your employee, customer, and partner community data and quickly measure sentiment trends, apply customer feedback analytics, and identify new issues before issues grow into big problems.
Connect with the Salesforce Community Cloud to maximize the value of your community
EpiAnalytics classifies and calculates sentiment on all community discussions providing insights which result in better, faster decision-making, opportunities to enhance user experience, reports to manage the business, and ripe sales opportunities.
Community Analysts can quickly get to the exact information needed by:
- Product Managers so they can incorporate desired features into the next release.
- Human Resources so they can react quickly to changing employee sentiment about work initiatives
- Sales and Marketing Teams so they can monitor brands and close deals quickly
- Corporate Risk Management so they can proactively prevent emerging issues from growing into major problems.
Take a look below at the community insight report you could be using in your business.
New Issue Identification
Contact Us today to see if EpiAnalytics Community Solutions are a good fit for you.