AI Solutions for Maximizing Student Success

Improve Retention and Graduation Rates

A mere 1% increase in student retention yields over $1 million in retained tuition for higher educational institutions.

A mere 1% increase in student retention yields over $1 million in retained tuition for higher educational institutions.

Colleges and universities using CRM or education management software know that one of the many benefits is the ability to gain a more complete view of student data, increasing student engagement and response times to student issues. However, when it comes to analyzing the volume of information about students, the task of sifting through student data can become a lot more daunting.

SmartCase™ from EpiAnalytics, is a business intelligence and automation solution designed to cut down on manual processes associated with analyzing and routing student data. Using machine learning and Natural Language Processing (NLP) technology, SmartCase learns from historical data and analyzes new data according to predefined themes and phrases. Once a student issue has been identified, it gets categorized and appropriate workflows are triggered. Since SmartCase is offered through the Salesforce AppExchange and leverages all the native reports and dashboards so you can track your ROI in real-time.


SmartCase helps universities achieve the balance of lowering costs while maximizing the student experience to improve student retention and graduation rates. Labor-saving features include: 

  • Easy integration and easy model building that learns from historical data and existing processes
  • Eliminating the need for a professional to build a textual model by reading each and every record – a very time consuming and imprecise task
  • Keeping analytical models up-to-date by continuously adding to the training data, including subtle nuances in the way student information is captured, ensuring maximum precision with minimal effort


SmartCase replaces and augments manual efforts, providing:

  • Increased efficiencies by analyzing student data speeding up resolution times.
  • Higher utilization of resources to maximize student success and reduce attrition rates.
  • Enhanced risk identification, ensuring important student issues don’t fall through the cracks.

Click below to read how a top public university stands to increase its revenue by approximately $9.8M in retained tuition using SmartCase.