A Case Study: Improving Your Bottom Line Through Employee Engagement

Improving Your Bottom Line Through Employee Engagement

May 3, 2018 

Community platforms offer employees the opportunity to engage and feel empowered to speak up, especially when things seem off. In the Spring issue of SOCAP International's CRM Magazine, we look at how text analytics helped a Fortune 50 retailer detect an issue that its employees reported through their online community platform. As a result, the company saved almost $800,000 in a matter of hours!

Catherine Shipman