Finding Customer Insight in Online Communities

Customer Think, February 13, 2017

“There is a veritable goldmine of insight in community feedback that if properly analyzed can help organizations respond faster, avoid repeat mistakes and highlight what is working.” Our CEO explores how to find customer insight in online communities in a recent CustomerThink blog post.

Call Center Innovation – The Startups that Lead the Pack

Customer Think, November 23, 2016

EpiAnalytics was recently featured in a round-up article on companies that are changing the way we think about “customer service.” Read Customer Think’s, “Call Center Innovation – The Startups that Lead the Pack,” to learn where customer service is headed.