Customer Think, November 23, 2016
EpiAnalytics was recently featured in a round-up article on companies that are changing the way we think about “customer service.” Read Customer Think’s, “Call Center Innovation – The Startups that Lead the Pack,” to learn where customer service is headed.
A contact center analytics and automation solution, Smart Case automatically identifies the reason why a customer is contacting an organization and routes the request to the appropriate person.
The Lead Qualification and Automation solution that quickly routes your hottest Leads to the right sales queue based on customer sentiment.
On-demand contact center business intelligence company reaches a major milestone as industry shifts to Software-as-a-Service
EpiAnalytics' EpiInsights solution enables customers to harness the power of social intelligence and connect with customers in entirely new ways