A Case Study: Improving Your Bottom Line Through Employee Engagement

Community platforms offer employees the opportunity to engage and feel empowered to speak up, especially when things seem off. In the Spring issue of SOCAP International's CRM Magazine, we look at how text analytics helped a Fortune 50 retailer detect an issue that its employees reported through their online community platform. As a result, the company saved almost $800,000 in a matter of hours!

EpiAnalytics Announces Latest Version of VINoptions™ for Auto Auction Firms, Financial Services Companies and Automotive Data Providers

Company to demonstrate how VINoptions increases the value and usability of vehicle identification and options data at annual NADA Show 2018

Carlsbad, Calif., March 22, 2018 — EpiAnalytics, a leader in text analytics and real-time machine learning solutions, today announced its attendance at the National Automobile Dealers Association (NADA) Show 2018, being held March 22-25 in Las Vegas, Nevada, where it will showcase the latest version of its VINoptions™ and VIN database solution. The latest release includes numerous enhancements aimed at increasing the value and usability of vehicle identification, seller descriptions, and options data. At the show, EpiAnalytics representatives will be on hand to demonstrate VINoptions to auction firms, financial service companies and automotive data providers looking to get more options, trims and packages from their existing VIN data.

“If your company is dealing with mountains of unorganized, inconsistent VIN data, and you’re looking at lost revenue and profits from underutilized data, VINoptions is the answer,” said Jim Vecchio, president of EpiAnalytics “With our VINoptions and VIN database solution, you can now pinpoint exactly which features, options and packages are on a vehicle at the 17-digit VIN. This will help you avoid leaving money on the table or missing opportunities associated with incomplete data.”

While VIN data contains valuable information about a vehicle, it is not always easy for buyers or sellers to discern a vehicle’s true value based on the VIN number alone. Using VINoptions’ pre-fill feature, auto inspectors can dramatically improve the efficiency and accuracy of their inspections, leading to fewer liabilities and potentially millions more per year in revenue. VINoptions offers open APIs and real-time integration with in-house data management solutions making it easy for inspectors to verify options that are present on a vehicle. It can also help uncover options that may have otherwise been overlooked, decreasing the chance of overpaying for a vehicle and increasing opportunities to maximize profits.

Companies interested in learning more about the VINoptions and VIN database solution can schedule a demo here. For more information, call +1-619-742-0880 or visit https://www.epianalytics.com/automotive/.

About EpiAnalytics, Inc.
EpiAnalytics, powers the world’s leading brands by transforming customer and employee feedback and automotive data into valuable insight that is utilized across an organization to drive real-time business intelligence. EpiAnalytics’ founders have a combined 30 years of the experience needed to operate world class analytics solutions for its client. The team possesses over 15 years of direct experience in on demand, real-time AI, machine learning, text-analytics and business intelligence. For more information, please visit www.epianalytics.com/automotive or call +1-619-742-0880. You can also follow us on LinkedIn and Twitter @EpiAnalytics.

Media Contact:
Jim Vecchio
619.742.0880
jvecchio@epianalytics.com

EpiAnalytics Expands Automotive Analytics Suite with Enhanced VIN and Vehicle Options Database

Carlsbad, Calif., November 13, 2017 — EpiAnalytics, a leader in text analytics and real-time machine learning solutions, today announced it has augmented its Automotive Analytics Suite with the addition of a new VINoptions™ solution. Designed to deliver VIN-level intelligence to enhance vehicle valuations and comparisons, the VINoptions solution analyzes unstructured vehicle description data to predict vehicle trim levels, installed options, packages, and equipment groups.

“One of the issues we hear from our customers in the automotive industry is the challenge of identifying specific vehicle options, packages and trim within the 17-digit VIN,” said Jim Vecchio, president of EpiAnalytics, Inc. “Our VINoptions solution transforms information from sources such as vehicle listings and seller descriptions into a detailed ‘birth certificate’ for each vehicle. With this VIN-level intelligence, we give users the ability to accurately price and compare vehicles by offering advanced vehicle verification, comparative analysis and automated options entry.”

By normalizing disparate data sources into one configurable format, EpiAnalytics’ VINoptions solution increases the value and usability of vehicle identification and the options data that resides in automobile listings in a more meaningful way. Using proprietary machine learning and natural language processing (NLP) technology, the VINoptions solution identifies specific features, options and vehicle trim based on the vehicle listing enhanced through verification of manufacturer build specifications. In fact, with EpiAnalytic’s normalization process, 98 percent of vehicle trims are identified, as well as key items such as marketing packages and safety features. Aftermarket items, including upgraded wheels or premium sound systems, are also easily identified based on the vehicle description. Other enhancements include:

  • The ability to predict trim levels, options, packages, and equipment groups
  • A list of associated options that link to the manufacturer build sheets and match to specific pricing / value for a vehicle with those packages and equipment groups
  • A subscription database that allows real-time look-up and AutoFill capabilities based on the VINs being analyzed

Insurance companies and financial institutions can also use the VINoptions solution to verify whether specific high-value items are present on a vehicle, while auto auctions can “pre-fill” specific options and packages for more detailed identification of true vehicle value resulting in fewer chargeback mistakes.

For a decade, OEMs, automotive dealers and suppliers have turned to EpiAnalytics to get more options, trims and packages from their existing VIN data. EpiAnalytics offers solutions designed to extract meaningful intelligence from online listings, window stickers and other VIN data sources making it usable for vehicle valuation analysis, comparison, search, and more.

The EpiAnalytics Automotive Analytics Suite, including the VINoptions solution, is available immediately. For more information, call 1+ (858) 381-5700 or visit https://www.epianalytics.com/automotive/.

About EpiAnalytics, Inc.
EpiAnalytics, powers the world’s leading brands by transforming customer and employee feedback and automotive data into valuable insight that is utilized across an organization to drive real-time business intelligence. EpiAnalytics’ founders have a combined 30 years of the experience needed to operate world class analytics solutions for its client. The team possesses over 15 years of direct experience in on demand, real-time AI, machine learning, text-analytics and business intelligence. For more information, please visit www.epianalytics.com or follow us on LinkedIn and Twitter @EpiAnalytics.

Media Contact:
Jim Vecchio
619.742.0880
jvecchio@epianalytics.com

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Finding Customer Insight in Online Communities

Customer Think, February 13, 2017


“There is a veritable goldmine of insight in community feedback that if properly analyzed can help organizations respond faster, avoid repeat mistakes and highlight what is working.” Our CEO explores how to find customer insight in online communities in a recent CustomerThink blog post.

Call Center Innovation – The Startups that Lead the Pack

Customer Think, November 23, 2016

EpiAnalytics was recently featured in a round-up article on companies that are changing the way we think about “customer service.” Read Customer Think’s, “Call Center Innovation – The Startups that Lead the Pack,” to learn where customer service is headed.