EpiAnalytics Smart Case™ Now Available for NetSuite
Carlsbad, CA, December 10, 2008 -- EpiAnalytics, Inc. announced the availability of Smart Case™ for NetSuite. A contact center analytics and automation solution, Smart Case automatically identifies the reason why a customer is contacting an organization and routes the request to the appropriate person. This automation technology replaces manual efforts. Integrated with NetSuite’s platform, Smart Case is immediately available and provides all the robust security features that NetSuite Customers have come to trust and rely on.
Specific benefits of Smart Case include:
- Lower Costs: through automated routing and response
- Increased Efficiencies: saving time at setup and through better resource utilization
- Enhanced Risk Identification: ensuring important issues don’t fall through the cracks
So whether a customer has a problem or presents an opportunity, EpiAnalytics makes sure that the right corporate stakeholder quickly receives the information.
“In today’s competitive business environment, every company must hold on to the customers they have, and at the same time ‘do more with less.’ This presents unique challenge: cutting costs while at the same time maintaining customer loyalty and retention. Smart Case is a very easy-to-use solution that helps companies achieve the difficult balance of lowering costs while maximizing the customer experience,” said Jim Vecchio, co-founder of EpiAnalytics.
EpiAnalytics believes that the decision to deploy analytical solutions should not be complex. Instead, the decision should be guided by the rate of return on investment and the solution’s usefulness. Smart Case eliminates the need for a separate data warehouse and the requirement for expensive business analysts. Smart Case’s easy-to-use, labor-saving features include: One-Click Integration™ and an apprentice learning system that learns from Agent activities and leverages existing business processes.
“The practice of solving simple business problems with multiple disconnected systems and dashboards has come to an end,” said Scott Austin, EpiAnalytics co-founder. “Smart Case for NetSuite makes it possible to get useful and actionable information quickly and easily in one place. This means that powerful analytics can now be embedded into existing business processes without requiring multiple system integrations.” NetSuite Customers can contact EpiAnalytics today for a test drive and deployment at firstname.lastname@example.org.
About EpiAnalytics, Inc.
EpiAnalytics, Inc.(http://www.EpiAnalytics.com) delivers on-demand contact center analytics and automation solutions that are easy to set up, easy to maintain, and are easy to use. The solution automates manual human efforts to improve service and support business processes and operational performance resulting in reduced operational costs, increased efficiencies, and enhanced risk identification.
About NetSuite, Inc.
Founded in 1998, NetSuite Inc. (NYSE: N) is the leading provider of on-demand, integrated business management software for growing and midsize businesses. With thousands of customers globally using NetSuite's online products and professional services, companies are enabled to manage all key business operations — in a single hosted system, including: customer relationship management (CRM); order fulfillment; inventory; accounting and finance, product assembly; ecommerce; Web site management; and employee productivity.