Retail / eCommerce
Happy customers = more repeat purchases
Today, the shopping experience is online, whether a customer goes into a store or receives a package at home. Every touch point is an opportunity to delight or disgust the customer. That is why retailers are using EpiAnalytics real time analytics to measure customer feedback after every interaction and use insights and intelligence to build enhance the customer experience across all channels.
EpiAnalytics customer insight analytics help retailers keep customers' preferences, wants and needs in focus so retailers can respond instantly. Key information is distributed connecting sales, service, and marketing so they have what they need to deliver the right products and the right service that builds customer loyalty.
ANALYZE ALL CUSTOMER FEEDBACK
Analyze and manage all open-ended complaints and customer feedback stored in your CRM, in your post-purchase surveys, on forums and social media, to identify patterns and make data-driven predictions.
NEW ISSUE IDENTIFICATION
Early warning solution quickly spot emerging customer issues, manage negative social media, and automatically identify poor customer experiences.
AGENT QUALITY CONTROL (QC)
Accurately and precisely identify and correct critical customer feedback that distracted service employees frequently overlook.
Gain market share by benchmarking and measuring consumer sentiment about your products while gaining insight into your competitors' products.