360 Degree View - Everything Connected
EpiAnalytics offers a suite of truely integrated solutions that connects all your different types of customer feedback across multiple data channels with packaged, real-time solutions integrated via the Salesforce.com AppExchange. By empowering your CRM with EpiAnalytics integrated solutions, you can trigger workflow rules based on unstructured comments from the Sales Cloud, Service Cloud, and Marketing Cloud.
You can extend our solutions by leveraging our open APIs to push metadata from customer feedback and survey analysis into the account record for a true 360 degree view of the customer. Custom integrations using our open API’s allow you to push and pull customer feedback data into your existing systems, including homegrown solutions, business intelligence, big data, or reporting application.
Simply log into the Salesforce.com application that you use every day, and click on the Reports and Dashboards that contain intelligence from customer feedback at your finger tips. Our Salesforce.com solutions offer fast, easy-to-use text and sentiment analytics so your company can actively reduce costs and gain consumer insight. Make better customer-focused decisions and automate response of customer service requests and survey comments.
Improve agent efficiencies: automatically classify email-to-case comments by automating response and routing of consumer requests and feedback comments
Uses insights from customer feedback to improve customer satisfaction
Easy–to-use text analytics application for Social and Chatter sentiment analysis
Push text classifications into Salesforce.com Objects and use dashboards and reports to share insights and provide automatic collaboration across functional departments
Connect multiple types of feedback from Leads and Cases to surveys and social media
Accurately measure and deliver ROI and business results
Gain in-depth sentiment analysis and eliminate hours of manual analysis
Discover trends and emerging issues so you can and identify customer service problems before they escalate