Services

Implementations - on time and on budget

 

EpiAnalytics solution delivery team is dedicated to achieving client success, and we are committed to helping businesses exceed their objectives. EpiAnalytics understands that successful implementation is the foundation for a successful relationship. We start each engagement by first understanding requirements and then by applying proven innovative best practices, developed from extensive worldwide customer implementations and industry expertise.

Each implementation is assigned a solution delivery team project manager and industry-specific consultant.  Our highly experienced team is dedicated to installing and delivering solutions on time and on budget and we work with our clients at each delivery stage to target their business objectives and monitor progress to ensure the solutions deliver long-term customer success.

EpiAnalytics understands the importance of seamlessly integrating within a clients' existing contact center and data warehouse infrastructure. Our flexible solutions are designed to integrate and support your current environment so you can easily leverage your customer data and fit our enhanced solutions into your unique business processes and infrastructure.

Leading global contact centers count on EpiAnalytics to:

  • Understand their operational needs
  • Deliver innovative, proactive intelligence and process automation solutions on time and budget
  • Deliver rapid return on investment results

To learn more about EpiAnalytics implementation services please contact EpiAnalytics today.

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Consulting Services

EpiAnalytics consulting services team merges professional services proficiency with deep domain expertise.

EpiAnalytics consulting professionals offer a wide array of analytics and contact center strategy development leveraging extensive domain experience. Guidance is provided at every stage – from pre-implementation assessments through production “health checks."  EpiAnalytics specializes in:

  • Optimizing contact center efficiency strategies
  • Contact center process and intelligence best practices based on extensive experience with operations of all sizes
  • Application of actionable text analytics for early warning, process automation, up-sell / cross-sell, and corporate risk management
  • Operational assessments for operational transformation

EpiAnalytics consultants work with clients to identify opportunities for improvement on how to generate additional value by conducting detailed assessments of customer-focused business processes within organizations.

To learn more about EpiAnalytics consulting services please contact EpiAnalytics today.

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