Social and Community Sentiment Analysis
EpiAnalytics makes sense out of social customer comments (unstructured data). Whether it is through our Insight Partnership with Salesforce.com or analyzing community comments from Jive, we can eliminate the dirty data and deliver valuable insights.
Social Media Comments Are Valuable
At any moment, there are millions of social conversations flying across the ever-expanding social web. The vast majority of "noisy" social media data hold little value for your organization, but accurately isolating the comments that matter most is of utmost importance.
50% of customers are more likely to purchase because of positive social media comments. (Source: Capgemini, Cars Online 2015)