OUR TECHNOLOGY

 
 
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Technology to Get Structured

Advanced technology plugged in to make your business decision-making easier.

Q: Build or Buy? 

A: Why Not Rent?

Subscribe to EpiAnalytics and focus on your core competency and leverage your company’s knowledge and domain expertise.


EpiAnalytics Support Vector Machine (SVM) performs classification by finding the hyperplane

EpiAnalytics Support Vector Machine (SVM) performs classification by finding the hyperplane

Proprietary AI Platform

Combines easy-to-use machine learning and text analytics to provide real-world value from your unique data sources. 

Industry-Specific Classifications

Schemes and feedback loops across numerous sectors deliver powerful analytics to unlock new value from your language and speech data.

Support Vector Machines

Supervised learning models and associated algorithms used for classification and applied to both structured and unstructured data to automate categorization and generate a predictive value.


Designed for the business user

EpiAnalytics makes your decision-making easier.

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EpiAnalytics offers a suite of state-of-the-art machine learning and natural language technologies. Our text analysis software unlocks the hidden value in unstructured data, helping enterprise decision-makers to improve brand equity, increase revenue and reduce operational costs.

AI focused on the intersection of computers and human language 

Our machines process and analyze large amounts of natural language data to streamline and automate model building by learning from data, identifying patterns and making decisions.


Classifying Context – Word Sense Disambiguation

Word disambiguation technology identifies the meaning (“sense”) of a word as it is used in human communication.  This is particularly important when a word has multiple meanings. The human brain is quite proficient at word-sense disambiguation

EpiAnalytics NLP Word Cloud

Supervised machine learning methods in which a classifier is trained for each distinct word on a corpus of manually annotated examples. Among these, supervised learning approaches have been the most successful algorithms.

Proximity

Proximity (or relatedness) of terms ensures that our models discern context more accurately. By looking at pairs of terms that co-occur frequently, our predictive solutions assess that they are more related. For example, a co-occurrence of words represents the relatedness of terms to one another.


Get Structured

Speech Analytics

EpiAnalytics automatically provides structure for your call recordings whether you are monitoring calls for sales or support issues. Listen to every call the same way a person would listen to a call or audio recording.  Our highly scalable solution categorizes and scores calls to identify call types, determine how calls ended, uncover sales and support insights, evaluate agent performance, and pinpoint compliance risks.

Transform the Voice of Employees and Customers

Classify content and extract sentiment from employee and customer interactions to discover what is most important to employees and customers. Understand how they feel about company initiatives. EpiAnalytics makes decision making easier so you can take action, improve efficiency and influence behavior.

Analyze call transcripts, agent notes, employee feedback, emails, chats, surveys, community interactions, or customer reviews. With EpiAnalytics’ AI-powered text analytics solutions, you no longer need to be a computational linguist or software engineer.

Organized Vehicle Options

Normalize your vehicle database so you can compare makes and models. Our data output includes OEM build data and seller provided listings data, including features and descriptions of the used vehicles. Automate VIN decoding and identify vehicle trims and options for more accurate valuations.

Spam Detection Driven by Artificial Intelligence

Filter out junk mail and spam content from agent queues so they can focus on genuine complaints and valuable opportunities.

API’s For All Platforms and Solutions

OUR OPEN API'S MEAN YOU CAN STICK TO YOUR KNITTING

BUILD VS. BUY DECISION

EpiAnalytics API’s makes your data actionable. EpiAnalytics API’s plug into your data infrastructures. In the build vs. buy decision, renting EpiAnalytics Artificial Intelligence solutions has never been easier.

It's difficult for companies to justify keeping full time AI experts on staff. Instead, data analytics teams, have found EpiAnalytics easy to use, and they are shifting the burden of maintaining and troubleshooting sophisticated AI solutions to the experts at EpiAnalytics. 

CUSTOM OR POPULAR PLATFORMS

EpiAnalytics offers API that integrate with our client’s software solutions, data warehouses, and reporting applications. Our integration strategy is designed to support you systems and business decisions. EpiAnalytics makes is simple to integrate AI where you need us most.

A MORE FLUID USER-FRIENDLY ALTERNATIVE

Our open integration architecture allows you to get up and running quickly.  By bringing analytics into your existing technology infrastructure and business processes you can focus on what your company does best and create a true sustainable competitive advantage.

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Innovative Experts

Our unique AI technology and professional services methodology will get you up and running quickly

Refined machine learning software with:

-Probability Theory & Statistics
-Time Series Analysis
--Natural Language Processing
-Speech-to-Text Analytics

Problem Solvers

For more than 10 years EpiAnalytics has been solving business problems associated with unstructured data

Let us show you how to:

-Solve your unique business challenges
-Transform your unstructured data
--Reduce Manual Efforts
-Make your analysts more efficient

Scalable Solutions

EpiAnalytics software solutions process hundreds of millions a unstructured data, voice and text transactions every day

What unstructured data do you have:

-Vehicle Options tied to the 17-digit VIN
-7 million voice minutes analyzed per month
-Emails, Surveys, Reviews, Texts, Agent Notes, Sales and Support Interactions, Call Recordings