Technology to Get Structured
Advanced technology plugged in to make your business decision-making easier.
Q: Build or Buy?
A: Why Not Rent?
Subscribe to EpiAnalytics and focus on your core competency and leverage your company’s knowledge and domain expertise.
Proprietary AI Platform
Combines easy-to-use machine learning and text analytics to provide real-world value from your unique data sources.
Schemes and feedback loops across numerous sectors deliver powerful analytics to unlock new value from your language and speech data.
Support Vector Machines
Supervised learning models and associated algorithms used for classification and applied to both structured and unstructured data to automate categorization and generate a predictive value.
Designed for the business user
EpiAnalytics makes your decision-making easier.
EpiAnalytics offers a suite of state-of-the-art machine learning and natural language technologies. Our text analysis software unlocks the hidden value in unstructured data, helping enterprise decision-makers to improve brand equity, increase revenue and reduce operational costs.
AI focused on the intersection of computers and human language
Our machines process and analyze large amounts of natural language data to streamline and automate model building by learning from data, identifying patterns and making decisions.
Classifying Context – Word Sense Disambiguation
Word disambiguation technology identifies the meaning (“sense”) of a word as it is used in human communication. This is particularly important when a word has multiple meanings. The human brain is quite proficient at word-sense disambiguation
Supervised machine learning methods in which a classifier is trained for each distinct word on a corpus of manually annotated examples. Among these, supervised learning approaches have been the most successful algorithms.
Proximity (or relatedness) of terms ensures that our models discern context more accurately. By looking at pairs of terms that co-occur frequently, our predictive solutions assess that they are more related. For example, a co-occurrence of words represents the relatedness of terms to one another.
EpiAnalytics automatically provides structure for your call recordings whether you are monitoring calls for sales or support issues. Listen to every call the same way a person would listen to a call or audio recording. Our highly scalable solution categorizes and scores calls to identify call types, determine how calls ended, uncover sales and support insights, evaluate agent performance, and pinpoint compliance risks.
Transform the Voice of Employees and Customers
Classify content and extract sentiment from employee and customer interactions to discover what is most important to employees and customers. Understand how they feel about company initiatives. EpiAnalytics makes decision making easier so you can take action, improve efficiency and influence behavior.
Analyze call transcripts, agent notes, employee feedback, emails, chats, surveys, community interactions, or customer reviews. With EpiAnalytics’ AI-powered text analytics solutions, you no longer need to be a computational linguist or software engineer.
Organized Vehicle Options
Normalize your vehicle database so you can compare makes and models. Our data output includes OEM build data and seller provided listings data, including features and descriptions of the used vehicles. Automate VIN decoding and identify vehicle trims and options for more accurate valuations.
Spam Detection Driven by Artificial Intelligence
Filter out junk mail and spam content from agent queues so they can focus on genuine complaints and valuable opportunities.